manjurbet Platform Account Terms

We at manjurbet operate our platform according to a clear set of terms that govern account creation, deposits, withdrawals, and dispute resolution. These terms exist to protect both our users and our operations—they set out what we require from you when you open an account, how we handle your data during KYC verification, and what happens if issues arise.

Our account terms cover account eligibility, deposit and withdrawal rules, bonus terms (where applicable), prohibited activities, and how we manage disputes. We frame our policy around transparency: you know exactly how your funds are processed, what happens if you request a withdrawal, and how long verification takes. Our terms apply to all users accessing manjurbet from any device, whether Android app or iOS browser.

This guide explains our core account policies, how we handle your personal data, and what rights and obligations both you and manjurbet hold under our terms of service.

Account eligibility on manjurbet

We require all users to be of legal age to participate in gaming activities in their jurisdiction. When you register on manjurbet, you confirm that you meet this requirement and that you are not in a jurisdiction where online gaming is prohibited by law. We do not knowingly provide services in regions where wagering is banned; if we detect you are accessing from a restricted location, we may suspend your account.

Each person may hold only one active account on manjurbet. Creating duplicate accounts, using false identity details, or registering on behalf of others violates our terms and may result in account closure and forfeiture of funds. We enforce this rule to prevent fraud and money laundering.

During registration, you provide your name, email, phone number, and identification details. We use this information to complete Know Your Customer (KYC) verification. If your information is incomplete or unclear, we request additional documents via in-app message. You can upload ID photos directly from your phone. Once verified, your account moves to "active" status and you can deposit and play.

Deposits and withdrawals under our manjurbet terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits process with no fees on our end, though your payment provider may charge. E-wallet transfers typically settle instantly; bank transfers usually complete within hours depending on your bank's processing speed.

All deposits are final once submitted. We do not reverse deposits, so verify your amount before confirming. If your deposit fails (due to insufficient balance, network error, or your bank declining the transaction), no funds are deducted and you can retry immediately or choose another payment method.

We reserve the right to place temporary holds on withdrawals during investigations into account activity, fraud prevention, or regulatory compliance. We notify you of any holds via in-app message and email, with an estimated resolution timeframe.

Our manjurbet terms aim for clarity: what you deposit is yours, what you win is credited instantly, and withdrawals follow a transparent review process.

Account security and password management

You are responsible for keeping your manjurbet password confidential. We recommend using a strong password (at least 12 characters, mixed case, numbers, and symbols) and enabling biometric login (fingerprint or face recognition) on your mobile device for added security. Never share your password with anyone, including manjurbet staff.

If you forget your password, use the "Forgot Password" link on the login screen. We send a secure reset link to your registered email address. Click the link and set a new password. This invalidates all previous session tokens, so you'll need to log in again on all devices.

If you suspect unauthorized access to your account, force-logout all active sessions from your account menu immediately. This terminates any other logged-in instances. You can then reset your password via email verification. Contact our support team via in-app chat, email, or phone if you need immediate assistance.

Data protection and KYC verification

We collect your personal data (name, phone, identification details) for account verification, payment processing, and regulatory compliance. Your data is encrypted using industry-standard protocols and stored securely. We never share your personal information with third parties without your explicit consent, except where required by law or court order.

During KYC verification, we confirm your identity and verify your residential address. This process protects both you and manjurbet from fraud and money laundering. Once verified, your information remains in our database as long as your account is active plus any legally mandated retention period after closure.

You have the right to request access to your personal data held by manjurbet. Contact our support team with a formal data-access request, and we provide a complete copy of your information within the timeframe required by applicable data-protection regulations.

Prohibited activities on manjurbet

We prohibit the following activities on our platform: creating duplicate or fraudulent accounts; using false identity details; attempting to bypass our geographic restrictions or age verification; engaging in collusion or cheating; abusing our customer support team; money laundering or funds transfer; and attempting unauthorized access to our systems.

If we detect any prohibited activity, we may suspend or terminate your account immediately and forfeit any balance without refund. We may also report suspected illegal activity to relevant authorities.

Dispute resolution and our terms

If you have a complaint about a transaction, game result, bonus terms, or our service, contact our support team via in-app chat, email, or phone. We aim to respond within two business days. Provide as much detail as possible (date, amount, game or transaction ID, what went wrong) so we can investigate thoroughly.

If our support team cannot resolve your complaint, you may request formal dispute resolution. We follow a fair process: we review your account history, game logs, and transaction records; we respond to your claims in writing; and we propose a resolution. If you remain unsatisfied, you may escalate to an independent third party or seek recourse through your jurisdiction's gaming regulator, if one exists.

All disputes must be raised within three months of the incident. Claims raised after this period may be rejected as time-barred.

Amendments to our manjurbet terms

We may amend these terms at any time. When we make material changes, we notify you via email and in-app notification at least 14 days before the changes take effect. If you disagree with the amendments, you may close your account before the effective date. Continued use of manjurbet after the effective date constitutes acceptance of the amended terms.

Minor updates (such as fixing typos or clarifying existing policies) may take effect immediately without notice.

Termination and account closure

You may request to close your manjurbet account at any time by contacting our support team. Upon closure, we retain your account data (name, transaction history, KYC documents) for seven years to comply with anti-money-laundering regulations. We do not delete or destroy this information, but we do not allow you to re-register under the same details within that period.

We reserve the right to terminate your account if you violate our terms, engage in prohibited activities, or if you are no longer eligible to use our services (for example, if you move to a jurisdiction where online gaming is prohibited). Upon termination by us, any balance in your account may be forfeited without refund.

Across all our cities of operation—Jakarta, Surabaya, Bandung, and Medan—and all our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), these terms apply uniformly. We do not make exceptions based on location or payment method.

Contact our support team

If you have questions about our manjurbet terms, need clarification on a policy, or wish to report an issue, reach out via in-app chat, email, or phone. Our team is available to assist with account queries, payment problems, and dispute resolution. We aim to respond to all inquiries within two business days.

These terms were last updated and are effective immediately upon your registration on manjurbet. By creating an account, you agree to be bound by these terms and all updates we announce through the platform.